Terms of Use
Intro
The www.dafashion.gr website is an online shop selling products and services (hereinafter referred to as “online store” or “website”) that was created and is run by the company under the name “ΧΑΛΔΕΖΟΣ ΒΑΣΙΛΕΙΟΣ ΕΜΠΟΡΙΟ ΕΝΔΥΜΑΤΩΝ – ΥΠΟΔΗΜΑΤΩΝ – ΕΣΩΡΟΥΧΩΝ”, based on Plomari, legally represented by tax number 302326091 (Tax Office Mitilini), which was established in Plomari, with contact email address info@dafashion.gr and telephone service line of the e-shop: +30 22520 33034 calls from Greece or Cyprus, and which (hereinafter abbreviated as the Company) owns the shopping network with the logo “dafashion” throughout Greece (not including the network of stores operated by the brand-franchising system and third party entrepreneurs).
The following terms and conditions will apply to the use of the online store with the brand dafashion located online at www.dafashion.gr. Each user who enters and makes a transaction or uses the services of the online store (hereinafter abbreviated “visitor” and / or “user” or “customer” depending on whether he is limited to a visit only in the online store or completes an order and sale of products and services) is deemed to having consented and accepted the following conditions bellow, without any exception. If the user does not agree to these terms, then it is his responsibility to abstain from visiting, using the site as well as conducting any transaction or using the services of the online store
General terms
The Company reserves the right to amend or revise freely the terms and conditions of use and transactions of the online store, whenever it deems it necessary, undertakes the responsibility to inform consumers of any changes through the pages of this online store. Contracts through the online store are compiled in the Greek language.
Intellectual and industrial property rights
The entire contents of the electronic store, including the trade names, trademarks, images, graphics, photographs, drawings, texts etc. are the intellectual property of the COMPANY and are protected by the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the Company has received license for its own exclusive needs and for the operation of the online store. Any copying, transfer or creating derivative work based on such content, or misleading the public about the real provider of the electronic store is strictly prohibited. The reproduction, republication, downloading, announcement, or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with prior written consent of the COMPANY or any other holder of the copyrights involved. The names, images, logos and trademarks listed and which describe the online store with the brand dafashion or products or services of the COMPANY or third parties, are all assets of the COMPANY or third parties respectively, and are protected by the relevant brand laws. Their use in the online store does not provide any way a license or right of use by unrelated third parties.
Information and products
The COMPANY is committed to the accuracy, truth and completeness of the information available in the online store, regarding the identity of the COMPANY and the transaction services provided through the online store. The company, in good faith, is not responsible and is not bound by electronic data entries made in error / mistake in common use and shall be entitled to correct these whenever they are perceived as such.
Limitation of liability
THE COMPANY does not guarantee the availability of products displayed in the online store, but duly informs the customer concerned, based on the current data for the availability or not of an item, and takes on the responsibility if there are any changes in the data to promptly inform customers of the non-availability in which case it has no further responsibility.
The online store provides the content (for instance information, names, photos and illustrations), products and services available through the website “as they exactly are”.
Users links to this site
The links included in the online store, lead to pages of the store or in some cases lead the user to move away from the online store onto third party providers sites, business etc. Such associated sites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such site or any link contained in an associated web site, or any changes or updates to such sites. The Company is not responsible for Internet transmissions or any forms of transmission received from any linked site. The Company provides these links to the online store, only to facilitate the use of the shop, their use is not mandatory for the visitor / customer and the fact that they are included in the online store does not imply that the Company endorses or accepts their contents.
Customer details
When registering a Customer in the e-shop of “dafashion”, which (registration) is necessary for placing an order in the online store, the following registration details are requested:
Name, Surname, Company Name, Activity, Address, Postal Code, City-Area, Country, Telephone, Fax, E-mail Address, Order Receipt Address
The above data are necessary for the processing of the order from the online store and are at its disposal in order to be used exclusively for the service of the Customer’s order. The customer is obliged to fill in the above information correctly, bearing the relevant sole responsibility, the company is not deprived of any possibility to intervene or correct them without written authorization and specific suggestions from the customer. The products will be delivered to the address which the customer declares as the receiving address.
Use of customer data
The Online Store provides the possibility of collecting personal data only of those Customers who:
- or have placed an order in the online store
- or have registered through the online store page.
The collection of personal data is necessary in order to support their transactions through the site, ie to send their purchases and receive special services such as order history, address list, etc. Also, the user registration process in the online store enhances the security of the consumer’s transactions in the future.
“Dafashion” will not distribute a Customer’s email address or other personal data for marketing purposes without the User’s consent. The User’s personal data can be used to the maximum to create personal content, services and advertising related to our Website.
Customer code features
The customer has the ability to place orders in the e-shop, as long as he has registered once, on the login page of the e-shop, selecting New Customer. The Customer registers once and it is not necessary to re-register.
The customer using the unique combination of Customer Identifier (user name) and Customer Code (password) that he has declared, has the following possibilities.
a) To see the contents (purchases) of his shopping cart. More specifically, there is a shopping cart in the e-shop of “dafashion” in which the Customer places the products he has chosen to buy. The Customer at any time (giving the username and password) can review the selected products or any change (deletion of items, change of quantities).
b) To see the orders he has placed in the e-shop of “dafashion”.
c) To see old orders (history) with products that belong to the e-shop.
d) To finalize his orders and pay according to the payment methods provided by the online store and he wishes.
e) To modify the Customer Details of his Account as they are detailed in paragraph 6.1.
User responsibility
The user / customer agrees and undertakes to use the services, information and online store data as provided by law and based on the rules of good faith and commercial ethics.
The user / customer further undertakes not to use the online store with dafashion brand for:
-transmission, publication, sending an e-mail or otherwise transmission by any other means of any content that is illegal for any reason, causing illegal assault and damage to the Company or any third party or infringes on confidentiality or confidential information of any person.
-transmission, publication, sending an e-mail or otherwise transmission by any other means of any content that causes a breach of morality, social values, disregard for the underaged etc.
-transmission, publication, sending an e-mail or otherwise transmission by any other means of any content for which users have no right to transmit under law or by valid contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements)
-transmission, publication, sending of an e-mail or otherwise transmission by any other means of any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind
-transmission, publication, sending of an e-mail or otherwise transmission by any other means of any material that contains software viruses or any other computer codes, files or programs that have been designed to interrupt, damage, cause the destruction of equipment, any software or hardware.
-intentional or unintentional violation of applicable laws or regulations
-harassment of third parties in any way
-collection or storing of personal data about other
Price policy
The online store of the COMPANY reserves the right to change prices without prior notice to the customer.
In case of reimbursement THE COST OF RETURNING THE PRODUCTS IS CHARGED TO THE CUSTOMER.
Product availability
The customer is informed about the availability of products through appropriate verbal clues posted on any of the pages of the online store. Specifically, the products are divided into Available (indicated with available for delivery to your address) and others that are not available in the COMPANY’S warehouse (marked “expected shortly”). The Company reserves the right to inform customers in case of supervening (after placement of the order by the customer) unavailability of a certain product and about the possible delivery time. In this case, provided that the delay makes the transaction disadvantageous for the customer, the customer is entitled to unilaterally cancel the order by a written statement (by e-mail message) that holds no liability for the customer.
Also, the various product offers in the online store (“Discount” or similar expressions) are always valid until stocks are exhausted. Prices and products labeled as such are time-limited and offers are valid until stocks are exhausted and customer are only entitled to purchase a single item. For these items a strict order of priority is kept according to the time orders are placed.
Submitting orders
The user of the shop if he wants to submit an order, has to previously follow the user registration process of the online store, receive a username and password, in order to then be recognized and identified by the store for reasons of security for future transactions. The products purchased by the customer will be delivered to the address which the client when registering indicates as delivery address. The customer will also be delivered a copy of the sales invoice and waybill. Deliveries will be made upon receipt signed by the recipient on the relevant documents.
To submit an order, the customer is able to complete a special form in the online store (“order basket”) with the products and services he wishes to purchase. The order is not binding for the company before its confirmation and acceptance as described below. Before placing the order the customer is informed of the terms of sale of the order and has to accept the declaration “I have read and accept the Terms of Use” stating that he explicitly has taken note and accepts the following information and conditions through the order and the special link which are stated as follows:
1. Characteristics of goods and services ordered as described in the pages of the store he visited and resulting from the use of the links in the electronic order, which he is obliged to use in order to check each description before sending the order so as not to maintain any doubt about the characteristics and properties of the goods and services supplied. The failure of the customer to sufficiently inform himself is not borne by the company, but is the customer’s sole responsibility
2. The identity of the COMPANY, address, phone number, fax number and email address.
3. The total value of the goods or services of the order, including VAT and any other tax, as reflected in the order and all additional freight, delivery or postal charges (calculated in the order) and any other expenses. Where these charges cannot reasonably be calculated in advance, the fact that additional charges may apply are also disclosed in the order and the customer is obliged to inform himself before submitting the order. The featured price of products in the electronic page of each product is always the final price (including the relevant VAT) and apply for their sale by the online store and delivery of goods to the client. Prices in the presentation page of each product in the online store do not include shipping costs, which are calculated when the order is processed on the basis of the relevant rules of the relevant chapter of these terms below. If shipping costs cannot reasonably be calculated in advance because of the specificity of the delivery site, the rights for additional charges of shipping costs are reserved as stated in the text of the order and shall be calculated and disclosed to the client asking his acceptance and until the final confirmation of the order by the COMPANY through telephone communication.
4. Arrangements for payment, delivery, execution, or the time limit within which the Company undertakes to deliver the goods and, where applicable, the policy applied by the Company to address complaints, the conditions, exceptions, deadline and the procedures for exercising cancellation rights.
5. That the customer will bear the cost of returning the goods in case of cancellation.
6. In the event the consumer exercises his right to withdraw an order after having made use of the benefits provided, he must pay back reasonable costs to the Company.
7. When no right of withdrawal is provided by law, the information that the consumer will have no right of withdrawal or, where applicable, the circumstances under which the consumer loses his right of withdrawal.
8. Whether any delivery restrictions apply and which means of payment are accepted.
Confirmation of receipt of order
Every order of the user / client, is always followed by an automated e-mail message after a period of one day, on behalf of the COMPANY, which includes confirmation of receipt of the order, and reiterates its contents. This e-mail from the company is only confirmation that the order has been received with the content described therein and in no way represents an acceptance of the order or conclusion of the terms of sale conditions. No modification of the order or a new agreement is accepted unless made in writing and accepted by both parties involved. The confirmation of receipt of the order can be done by phone, if the client consents and if (a) certain item(s) is (are) not available then agreement is required for delivery time.
Acceptance of order – Cancellation of sale
Following the receipt of the order and the aforementioned confirmation of its reception, if the Company finds the availability of the item and the correctness of the order and the absence of any error in the online store on pricing kinds of characteristics etc. with new electronic mail (e-mail) confirming the acceptance of the order, its content, training the sales and the expected time of delivery such as already disclosed before placing the order, in which case only the sale is considered made out and gives birth adversarial claims. If pending the issue of acceptance by the customer overcharges shipping cost, we always agreed before the final approval of the order placed by the COMPANY by contacting the customer. If the delivery area is not covered by the COMPANY distribution network, the customer is informed in advance to debit the mission and assume any obligation to the carrier. COMPANY relieved with the delivery of the carrier type chosen / designated by the customer. The Company is not obliged in any way to the principle of good faith and habits of trade, accept orders and conclude a sale of goods or services appearing in the online store, due to typographical or computer error, at prices mistaken that different from current based on the pricing policy for that period. If an order so wrong price recorded over only part of the ordered items, the order normally applies for other species only and is void for the species to which error was found, except for the case that items on order are relevant will be used as a whole and are incidental to each other and the customer said that the partial fulfillment of the order does not serve the needs or interests, so the Company is required to cancel the entire order. No extra charge in order not borne by the client without express consent.
The mission of the order for approval to the Company a statement of acceptance and consensus of all charges in the order referred to. If there is no consensus, the customer is entitled to reimbursement of this payment. Also in case of dispatch of unsolicited goods or services, not repelled or return failure and customer indifference not be construed in any way as a consensus, acceptance or declaration of intent to purchase. If requested reimbursement by the COMPANY and he slows to deliver the items to return for more than two (2) business days then the refusal of such a statement will market types and the species are sold to the customer and he must to pay their value in cash.
The customer also has the possibility to be informed about the progress of the order, either by phone (+30 22520 33034 from Greece or Cyprus) or by sending electronic mail (e-mail to the email address info@dafashion.gr).
Customer order cancellations
Customer order cancellations are accepted only if the goods concerned have not yet been invoiced and shipment fees paid for by the COMPANY. Cancellations are accepted only via email at info@dafashion.gr on behalf of the customer. Therein the customer must declare the exact description of the order. Cancellations are not valid unless a confirmation email by the COMPANY is received.
In the case where payment has been received by the COMPANY before cancellation is made by the customer then the COMPANY is obliged to refund the customer within fourteen (14) calendar days in the same method of payment e.g. a refund of the amount in a bank account, in cash etc.
Also in the case where payment order has been given by the client, but the amount has not yet been collected by the COMPANY (as in the case of a credit card payments) then the Company must, within the period of fourteen (14) working days expedite any necessary action and provide notice to the responsible institution(s) concerned (Bank, etc.) for the cancellation of the order and their obligation to refund any invoiced amount due to the customer. In this case then the COMPANY is deemed to have fulfilled all legal obligations and refund of the billing will be based on the terms of the contract linking the customer to the third party institution (Bank, etc.) and the Company assumes no responsibility regarding time taken for refund or the reversal of the relevant charges.
Exterior – Aesthetic Defects:
The customer is obliged on receipt of the goods, to unpack and check the products to verify the absence of any external and/or aesthetic defects, and if there any to reject the item(s) and return them to the distributor. Failure on behalf of the customer to inform the Company or distributor of the existence of aesthetic defects within ten (10) calendar days of receipt of the items renders any claims past this time as null and void. In the case where defects are noted the COMPANY is required to see to the replacement of the items with new ones, in due time. If was delivered in perfect condition without external aesthetic defects.
Exchange – Return Policy
Exchanges for shoes are accepted within 14 calendar days of receipt of the product. Customer is charged €5 for the return. This amount will be paid either on delivery or by bank deposit. (Includes transportation costs).
In all cases where wrong orders are delivered all costs for returning order will be charged to the expense of the company, per item or quantity. The return or exchange of a product will not be accepted if it is proven that the product has been used and will be returned to the customer at his cost. In all cases, the product must first be returned by customer within 14 days and then replaced by the company. Products must be returned in their original condition, complete and intact and in their original packaging. Items must not be worn, have been changed or washed and labels must remain on the product, must be free of stains, wear marks, creases and generally not carry the impression that the shoes have been used. The return or exchange process is carried through the same courier company with which the product was originally delivered. In the case where return or exchange of items is done through a different courier company then shipping costs will be exclusively charged to the customer.
In all cases, the returned items must be accompanied by the appropriate legal documentation and receipts.
The web client via the form “Contact Us” of the website www.dafashion.gr sends an e-mail message requesting a return or exchange. Possible delay to do so on behalf of the customer is only justified by reasons of force majeure, else the right for any replacements not falling under this condition shall be lost.
- In all cases the item to be returned must be accompanied by all original documents of the product (e.g. Retail code etc.) and original packaging intact. The return of products at the COMPANY’s cost will be delivered by courier.
- Where goods are returned damaged or incomplete, the online shop has the right to claim compensation from the client, the amount of which will be determined by the condition of the goods and carried out unilaterally and unconditionally in total or partial claim at the expense of the customer.
Return of Products, which are deemed defective upon delivery and charged to the COMPANY:
In the case of a defective product that the company has previously recognized as such, a replacement/refund will be delivered to the customer, provided that the customer has returned the order within the allocated 14 days. Replacements / refunds will be issued within 14 days after receiving returned items.
Refund rights
From the initial placement of the customer’s order up until the period of 14 calendar days of delivery of products.
Return claims are submitted in writing or electronically and the Company is obligated to send confirmation upon receipt of claim.
Following the return claim, the Company is obliged to reimburse the amount received. In case of monetary reimbursement COSTS of RETURNING THE PRODUCTS ARE CHARGED TO THE CUSTOMER
Customer Refunds, by credit card are conducted as follows: if until cancellation and return of the products the amount due has been paid to the Company by the bank, then the Company will be obliged to inform the Bank to cancel the transaction and the Bank will take appropriate action under the relative contract drawn up with the customer. The Company having thus informed the Bank shall not be liable for when and how the refund is carried out, and which is being regulated by the above-mentioned agreement.
Applicable law and settlement of disputes
This agreement will be interpreted according to Greek Law.
For any disputes which may exist on any matter concerning this Agreement an amicable settlement effort will be made. If an amicable settlement is impossible, then the matter will be settled exclusively by the Courts of Athens.
The Company is also entitled at any time, immediately and without prior notice to deny access to the website if, in its sole discretion, access violates the policy of the Company and the terms hereof.
